Returns policy in terms of which the option of replacement and/ or refund is offered by the respective sellers and robohaat to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective items for applicable return policy on the product page for any exceptions to the table below.

Electronic Components: You may request for a replacement within 10 days of delivery. In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.
We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. You may request for a replacement within 10 days of delivery only if the product was received in damaged condition.

Branded Products: You may request for a replacement within 10 days of delivery only if the product was received in damaged condition. In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you. For all other device-related issues, please contact the brand authorized service center directly.

Returns Pick-Up and Processing

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable)..

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.